There are several ways in which leadership can support QI efforts locally:
- Create a vision for quality by setting shared goals for performance
- Build staff capacity for quality improvement
- Build motivation for quality improvement
- Establish a quality improvement team
- Involve all staff who work in the targeted care area
- Dedicate time to measure clinic performance
- Provide time to openly discuss both successes and failures
- Make sure that the ‘voice’ of the client is heard and acted on
- Involve staff and clients in understanding data and making decisions based on it
- Use available existing resources to strengthen QI activities
- Include a budget for QI that provides for training
REFERENCES
Plsek PE. Quality improvement methods in clinical medicine. Pediatrics. 1999 Jan;103(1 Suppl E):203-14.